Total Calls
Across all workflows
Average Rating
Guest satisfaction score
Transfer Rate
Calls routed to staff
Total Requests
Guest and internal
🏨 Calls by Room
Room-level call volume and guest satisfaction
| Room | Total Calls |
|---|---|
📋 Common Guest Requests
Most frequent requests across housekeeping, maintenance, and information
| Request / Item | Number of Requests |
|---|---|
🧹 Housekeeping Requests
Most common housekeeping requests this period
| Room | Service | Number of Requests |
|---|---|---|
🔧 Maintenance Issues
Active and recent maintenance tickets
| Room | Issue | Number of Requests |
|---|---|---|
ℹ️ Information Requests
Front-desk and information requests, including unclassified calls
| Service | Number of Requests |
|---|---|
⭐ Ratings Distribution
Guest ratings breakdown
| Rating | Count |
|---|---|
🚪 Room Request Summary
Total requests per room
| Room | Total Requests |
|---|---|
🧴 Housekeeping Inventory Demand
Total quantity requested per housekeeping item
| Housekeeping Item | Total Quantity Requested |
|---|---|
More analytics coming soon
Trend charts, guest sentiment, occupancy, revenue, and predictive maintenance will appear here.