Average Time to Accept
Request created → accepted
Average Total Completion Time
Request created → completed
Average Staff Active Time
Accepted → completed
Total Requests
All Telegram service requests
Time to Accept
Per-request time from request created to accepted
| Request ID | Room Number | Staff Name | Time to Accept |
|---|---|---|---|
Total Completion Time
Per-request time from request created to completed
| Request ID | Room Number | Requested Item / Issue | Staff Name | Total Completion Time |
|---|---|---|---|---|
Staff Active Time
Per-request time from accepted to completed
| Request ID | Room Number | Requested Item / Issue | Staff Name | Staff Active Time |
|---|---|---|---|---|
Staff Performance (Average Staff Active Time)
Average active working time per staff member
| Staff Name | Average Staff Active Time |
|---|---|
Staff Workload
Total requests taken per staff member
| Staff Name | Category | Requests Taken |
|---|---|---|